To ensure your convenience, our customer service team confirms all orders within 24 hours of submission. If you encounter any issues with your order, Please contact us at 034289912 -034289967 or via WhatsApp at 01040040707.

For the best possible service. You can also reach us through our Facebook pages.

​We will contact you within 3 days if your order is delayed or declined. If you find any issues with your order after receiving it, please contact us immediately so we can take the appropriate action.

​Please note that our official working days are Saturday to Thursday. Fridays and public holidays are days off for shipping companies.

We process and ship all orders 6 days a week, excluding Fridays. Our standard shipping timeframe is 3 to 7 business days from the date your order is confirmed.

​You will receive an SMS from the shipping company with the cash-on-delivery amount and the courier’s contact information when your order is ready for delivery.

Return Policy

Returns are only accepted in the following cases:

​Receiving the wrong item.

​Receiving a defective item.

​Receiving a used item.

​To be eligible for a return, the item must be unused, unopened, and in the same condition you received it, and it must be in its original packaging. To complete the return process,

Refunds

​To initiate a return process, please contact our customer service team at 034289912 -034289967 or via WhatsApp at 01040040707.

​Our team will verify if the item is eligible for a return. If it is, you will be refunded the amount you paid minus any shipping costs.

​For any additional questions about our return policy, please feel free to contact us.

​Cases in Which Returns or Exchanges Are Not Accepted

​Used Products or Opened Packaging: Products cannot be returned or exchanged if they have been used or their original packaging has been opened, unless there is a clear manufacturing defect.

​Exceeding the Time Limit: A request for a return or exchange will not be accepted after 14 days have passed from the date of receiving the product.

​Special Offer or Clearance Items: Products purchased during special offers or clearance sales are not eligible for a return or exchange, except in the case of a manufacturing defect or damage.