{"id":30807,"date":"2025-07-31T10:52:22","date_gmt":"2025-07-31T10:52:22","guid":{"rendered":"https:\/\/e.generica-pharma.com\/%d8%b3%d9%8a%d8%a7%d8%b3%d8%a9-%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%b1%d8%ac%d8%a7%d8%b9-%d9%88%d8%a7%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d8%af%d8%a7%d9%84\/"},"modified":"2025-09-26T17:20:31","modified_gmt":"2025-09-26T17:20:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/e.generica-pharma.com\/en\/refund_returns\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30807\" class=\"elementor elementor-30807 elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-42ea9c6a e-flex e-con-boxed e-con e-parent\" data-id=\"42ea9c6a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20276f3d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"20276f3d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\" style=\"text-align: left;\">To ensure your convenience, our customer service team confirms all orders within 24 hours of submission. If you encounter any issues with your order, Please contact us at 034289912 -034289967 or via WhatsApp at 01040040707.<\/p><p class=\"p1\" style=\"text-align: left;\">For the best possible service. You can also reach us through our Facebook pages.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bWe will contact you within 3 days if your order is delayed or declined. If you find any issues with your order after receiving it, please contact us immediately so we can take the appropriate action.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bPlease note that our official working days are Saturday to Thursday. Fridays and public holidays are days off for shipping companies.<\/p><p class=\"p1\" style=\"text-align: left;\">We process and ship all orders 6 days a week, excluding Fridays. Our standard shipping timeframe is 3 to 7 business days from the date your order is confirmed.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bYou will receive an SMS from the shipping company with the cash-on-delivery amount and the courier&#8217;s contact information when your order is ready for delivery.<\/p><h2 class=\"p3\" style=\"text-align: left;\"><b>Return Policy <\/b><\/h2><p class=\"p1\" style=\"text-align: left;\">Returns are only accepted in the following cases:<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bReceiving the wrong item.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bReceiving a defective item.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bReceiving a used item.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bTo be eligible for a return, the item must be unused, unopened, and in the same condition you received it, and it must be in its original packaging. To complete the return process,<\/p><h2 class=\"p3\" style=\"text-align: left;\"><b>Refunds<\/b><\/h2><p class=\"p1\" style=\"text-align: left;\">\u200bTo initiate a return process, please contact our customer service team at 034289912 -034289967 or via WhatsApp at 01040040707.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bOur team will verify if the item is eligible for a return. If it is, you will be refunded the amount you paid minus any shipping costs.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bFor any additional questions about our return policy, please feel free to contact us.<\/p><p class=\"p3\" style=\"text-align: left;\"><span class=\"s1\">\u200b<\/span><b>Cases in Which Returns or Exchanges Are Not Accepted<\/b><b><\/b><\/p><p class=\"p1\" style=\"text-align: left;\">\u200bUsed Products or Opened Packaging: Products cannot be returned or exchanged if they have been used or their original packaging has been opened, unless there is a clear manufacturing defect.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bExceeding the Time Limit: A request for a return or exchange will not be accepted after 14 days have passed from the date of receiving the product.<\/p><p class=\"p1\" style=\"text-align: left;\">\u200bSpecial Offer or Clearance Items: Products purchased during special offers or clearance sales are not eligible for a return or exchange, except in the case of a manufacturing defect or damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>To ensure your convenience, our customer service team confirms all orders within 24 hours of submission. If you encounter any<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30807","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/pages\/30807","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/comments?post=30807"}],"version-history":[{"count":9,"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/pages\/30807\/revisions"}],"predecessor-version":[{"id":30836,"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/pages\/30807\/revisions\/30836"}],"wp:attachment":[{"href":"https:\/\/e.generica-pharma.com\/en\/wp-json\/wp\/v2\/media?parent=30807"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}